Attention, heroes!
When submitting Account Issue at our site https://account.99.com/v3/EnMyAccountSubmitIndex.htm, if you choose Password Lost or Security Info Lost in Service Type, it will link you to https://account.99.com/v3/AccountAppeal.htm Both sites are our official site.
We would like to inform you that this is the normal procedure, please go on to fill out the form and submit your information. Our GM will check and reply in time.