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Important Notice Regarding Login Problem

Date: 2015-12-30 19:04 Source: Official Views:

Attention, heroes!

Several heroes have reported some problems regarding login to our client. Right now we hereby provide some solutions.

First, some heroes may have problems login to account server or receive the indication “Failed to connect to the game server, please try again later.*1”. In this case, you could open two clients at the same time and input the same account and code. You can login to one client if you click to login to both clients at the same time.

In addition, if you are using Win 10 32bit system, you may not be able to open the client due to Flash Player. You can uninstall windows update kb3132372. Just follow these steps: ALL SETTINGS > UPDATE AND SECURITY > WINDOWS UPDATE > ADVANCED OPTIONS> VIEW YOUR UPDATE HISTORY > UNINSTALL UPDATES > [Search for KB3132372 at top right > CLICK UNINSTALL.

We are now looking into these two problems and will fix them ASAP. Thank you for your understanding!

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