Due to some technical error, players from the server of Cross Server Group CS_1, CS_2, CS_3, CS_4 and CS_5 can not enter Realm, we are fully aware of the problem and are working to fix it, the problem is expected to be solved in the maintenance on Saturday. For all the players affected by this problem, we will send out a pack as compensation later, there will be news about the detail of the pack later, please stay tuned.
We're sincerely sorry for the inconvenience this may cause you. Your kind patience and understanding are much appreciated.
You can check the new cross server group here.